Shipping Information
Estimated Delivery Times
- Standard Delivery:
- Orders are typically shipped within 1-3 business days after processing.
- Estimated delivery time is 3-12 business days, depending on your location.
- Note: Delivery times may vary for rural areas or international shipments.
- Express Delivery:
- Orders placed before 3 PM (local time) are usually shipped the same day.
- Estimated delivery time is 1-5 business days.
My Order Hasn’t Arrived Yet
While we strive for timely deliveries, unforeseen circumstances such as natural disasters, holidays, extreme weather, or carrier delays may cause delays. If your order experiences such issues, please contact us promptly by emailing [email protected] with your order number. Our team will address the issue and provide a satisfactory resolution as soon as possible.
Lost or Damaged Goods
Our Responsibility:
- We are liable for damage or loss only if the package was not yet handed over to the postal/courier service.
If Your Package Is Lost or Damaged:
- Report Immediately:
- Notify us within 5 business days of the expected delivery date.
- Provide Documentation:
- Include photos of damaged items or a carrier-issued proof of loss.
- We’ll Assist You:
- File a claim with the shipping provider.
- Offer a replacement, reshipment, or refund at no cost.
Get in Touch
If you have any further questions, please contact us via [email protected].